Find an Answer to Your Question
Please check the Size Guide to learn how to choose the correct size for your bracelet.
Please check the Size Guide to get a better idea about how long the different necklace types are.
The quality of our jewelry is a priority for us. Each jewelry piece goes through a careful quality check but sometimes products may have quality issue that go unnoticed during quality control. If you have a problem with your Sienna&June accessory (damaged, broken or other), contact us and send us some photos of the problem and we will do our best to solve it as soon as possible.
Please contact our customer support via the Contact Page as soon as possible to change or cancel your order before it is shipped.
After the order is shipped we cannot accept any order changes or order cancellations.
Delivery time varies from country to country.
For Switzerland shipping takes 1 or 2 days, but it may take as long as 7 day for other countries.
You will receive an email with your shipment tracking number, so you can follow your package.
If you don’t get your order after 10 days, you can contact us on the Contact Page and our team will check if there is a problem.
Please check your products as soon as you receive them to ensure that they are in good condition and exactly what you have ordered. If you find anything wrong with the product, please contact us as soon as possible.
In some exceptional cases this might happen. However, you shouldn’t worry about it. Just send them the invoice you have received with your order.
You don’t have to pay any shipping fees. We offer free shipping worldwide.
The current manufacturing time is 3 days (your jewelry piece is made to order); after that, your order will be shipped and delivery time depends on your country but it’s around 5-7 days.
For some countries it’s less (we deliver in 1-2 days in Switzerland, 3-5 days in France, Germany, and other European countries) and for some other countries (outside Switzerland and Europe) it’s more, depending on the Postal Service of your country.
All prices in CHF on our website include a Swiss VAT (Value Added Tax), which is 7,7% of the total price.
No VAT is included for prices in other currencies.
Fees and taxes from your own country may be applicable once the order reaches the customs.
Please contact the customs office in your country to learn if there are any charges (for most of the European countries there are no fees on orders smaller than 60 Eur).
Our shipments are made from Switzerland and depending on your country’s customs there may be customs fees.
We offer delivery fees to offset the customs tax, so you had customs fees to pay to the customs of your country but you do not pay any delivery fees on our website.
The tax you paid does not come back to us, it goes to the customs of your country.